Terms and Conditions
Daorexi OÜ is registered with number 14960459 in the Estonian Commercial registry.
Using the website www.aurexi.com and other services provided by Daorexi OÜ including placing Orders, you agree to the following terms. These terms apply to all Orders, whether made through the website, by telephone, or otherwise.
Payment Policy
Price is locked-in for 3 Business days for orders under 10,000 EUR and for 1 Business day for Orders more than 10,000 EUR.
When buying online from us, the price at which your order is submitted is the locked-in price. There are no added commissions. The only charges add are for shipping if you choose to ship your order with DHL (find more in Shipping section) and payment fee, if you choose to pay via Paypal (watch Payment Options).
The Order price is locked-in for 3 Business Days on orders under 10,000 EUR and for 1 Business Day on orders of more than 10,000 EUR. That is the time you have to make your payment to Daorexi OÜ. You must ensure that your payment is dated within 24 hours of the time of your confirmed Sale and received by Daorexi OÜ within 3 Business Days for orders under 10,000 EUR and 1 Business Day of your confirmed Sale on orders more than 10,000 EUR to realize your locked-in price.
Once you submitted an order cancellation is not possible.
Once we have issued an Order confirmation, all prices are locked in, and there is a binding contract between us for your transaction and, as a result, any market risk for breach is transferred to you at the time the order is confirmed. You have no right to cancel your Order(s). However, if you default in your performance of payment, shipment, or any other act required, we may cancel your Order(s). We reserve the right to cancel any Order at any time and for any reason.
Market Loss Policy
Any Order cancellations are subject to our Market Loss Policy plus a five percent (5%) cancellation fee.
You agree you have full responsibility and liability to Daorexi OÜ for any cancellation fee and/or Market Loss. Any Market Gain on cancellations shall remain the property of Daorexi OÜ.
No future Orders by you may be accepted unless Market Loss is fully paid.
Payment Options
Depending upon the Order amount, you may choose one of the following payment methods: Bank Transfer, Paypal. Payment instructions will be issued online on the final page of the online Order process and again by email after you place your Order.
Orders under 2500 EUR you can pay via Paypal. Please note, that if you choose to pay via Paypal there is a 3.95 % fee. If you pay via bank transfer there are not additional fees.
We accept payments in EUR.
If your bank charges you expensive fees, we suggest you use Transferwise to transfer your funds.
Return policy
We guarantee your satisfaction at www.aurexi.com (Daorexi OÜ). We provide you with a refund, return, and/or exchange policy on everything we sell if item(s) does not meet with description. The refund, return, and/or exchange policy only applies to customers who notify our Customer Service Department by e-mail [email protected] within fourteen (14) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.
Shipping and handling charges are non-refundable. For returns, you must carefully package the Product. Daorexi OÜ reserves the right to reject any return that does not meet these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please write e-mail [email protected] and discuss it with us. We will always do our best to accommodate you. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
On returning bullion, the customer may be required to pay for any market loss on their returns (review our Market Loss Policy). Any market gain on refunds shall remain the property of Daorexi OÜ.
Risk warnings
Bullion and coins, like all investments, can decline in value, you should understand them well, before considering a bullion or coin investment. Please consult your financial advisor. The risk of price fluctuation is not a Daorexi OÜ responsibility.
Our website aurexi.com might have a breakdown. This could prevent you from making a transaction that you would otherwise have made. This system availability risk is not Daorexi OÜ responsibility.
Force Majeure — extraordinary events or circumstances beyond our control, such as a war, strike, riot, crime, hurricane, flooding, earthquake, volcanic eruption, etc can prevent or delay fulfilling Daorexi OÜ obligations under the contract. Daorexi OÜ accepts it has a duty to care with regard to your property and undertakes to minimize risks with best business practices.
Identification requirements under money laundering law
If we are required under the Money Laundering and Terrorist Financing Prevention Act to identify the customer and any possible beneficial owner, you as our contractual partner are subject to a legal obligation to cooperate with us; whereby, in particular, you must provide us with the information and documentation needed for identification purposes and must also notify us of any changes that may occur in the course of the business relationship.
Specifically, in respect of the above statutory duties, whenever we accept paying to the value of EUR 10,000.00 or more, our company has a particular duty to identify each customer and any possible beneficial owner. For this purpose, you must supply and disclose to us the personal information needed for identification purposes, if you wish to create, continue, or carry out the business relationship or a particular transaction either for yourself or for a beneficial owner.
This identification is usually accomplished by the presentation of an identity card or passport in the original. If the customer is a legal person or a partnership, you will need an extract from either the Commercial Register or the register of associations or from a comparable official register or directory, and if necessary, further or additional appropriate documents, such as, in the case of a civil law partnership, the current partnership agreement. Furthermore, as the customer, you must at the very least provide the name of any beneficial owner as well as their identity, as described above. We shall have the right to produce a copy of the documents submitted for the purpose of the identity check, which we shall retain in accordance with the relevant statutory provisions.
Privacy Policy
Daorexi OÜ respects your privacy. We will never willfully disclose individually identifiable information about our customers to any third party, except in the limited circumstances permitted by this policy. Daorexi OÜ does not sell, rent, or loan any personally identifiable information regarding its customers to any third party. Any information you give us is held with care and security, and will not be used in ways to which you have not consented. This privacy policy applies solely to information collected through the Daorexi OÜ website. By using the site you are acknowledging that you understand and agree to the terms of this Privacy Policy.
We use the information we collect about and from you for a variety of business purposes, including, for example, to respond to your questions and requests; provide you with access to certain areas and features of the site; verify your identity; communicate with you about your account and activities on the site; improve the site and for internal business purposes; process applications and transactions; and for purposes disclosed at the time you provide your Personal Information or otherwise with your consent. Business Transfers Your Personal Information may also be used by us or shared with our subsidiaries, affiliates, and other entities in the family of companies controlled by Daorexi OÜ for internal reasons, primarily for business and operational purposes. Daorexi OÜ may transfer and disclose information, including your Personal Information, Usage Information, and Device Identifier, to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; to verify or enforce our applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our site or the public.
Availability
Although demand for Gold and Silver Coins and Bars can be high, most of the products listed online at aurexi.com are available right now, only in times of high demand, there might be a delay in shipping.
If an item is listed as unavailable, we will restock it as quickly as possible. Be sure to check back regularly, some products are highly sought after and certain limited edition or special series items are snapped up quickly by collectors. It’s always worth pre-ordering where possible to avoid disappointment. All prices update automatically at one-minute intervals in line with precious metal spot prices. Our regular updates enable you to shop with confidence, secure in the knowledge that the price listed is the current rate for Gold, Silver, Platinum, or Palladium.
Upon receipt of payment, your order will normally be shipped within 1-2 business days. Please note that bank transfers can take from 2 to 3 working days to clear.
The shipping time frame for European deliveries
Standard: 2-3 working days (Mon-Fri)
Express: 1-2 working days (Mon-Fri)
Shipping Costs
We only use trusted shipping companies with a proven track record such as DHL and FedEx. All orders are securely packaged and insured for safe delivery to your preferred address.
Within Europe, we use the shipping companies DHL or FedEx. The shipping cost depends on the value, weight, and destination of your order:
| Merchandise Value | Shipping Costs |
|---|---|
0,00 € | 30,00 € |
5.000,00 € | 50,00 € |
10.000,00 € | 75,00 € |
15.000,00 € | 90,00 € |
20.000,00 € | 105,00 € |
50.000,00 € | 120,00 € |
We also deliver outside the European Union, however, please take into account that this might lead to additional taxes and/or duties in your country. It is your responsibility to find out if this may be the case in your home country. More information can be found at http://ec.europa.eu.